DIMITRI'S BIKES SHOP
Soi Khao Phra, Bo Put, Amphoe Ko Samui, Surat Thani 84320
4.7Google (271)No reviews yet
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- 1AASHNA MOTWANI7/26/2026
Absolutely avoid this rental company. This was by far the worst rental experience I’ve ever had. Everything was friendly and welcoming until the moment an accident happened. Within minutes of renting the bike, I was left injured, yet not a single person showed any concern for my wellbeing or even asked if I was okay. There was no offer of medical assistance, no empathy, and no customer care. Instead of asking what happened or trying to understand the situation, the conversation immediately became about money. Even though they were already holding my payment, they demanded even more without providing a proper repair estimate or clear explanation. I repeatedly heard, “My manager- Dimitri says you have to pay more,” and felt pressured throughout the entire interaction. I was even told the police would be called if I didn’t pay immediately, which only added to the stress after an already traumatic accident. The condition of the bike also left me with serious safety concerns. Based on what I experienced, I have real doubts about how thoroughly these bikes are inspected and maintained before being rented out. The focus was never on understanding what caused the accident—only on collecting more money. The difference in attitude before and after the accident was shocking. Before taking payment, everyone was smiling and welcoming. Afterwards, there was no compassion, no professionalism, and no willingness to help an injured customer. I left feeling intimidated, unsupported and completely taken advantage of. If you’re considering renting from this company, please think twice. Take detailed photos and videos of every part of the bike before leaving, inspect it carefully, and be cautious. Based on my experience, I would never rent from here again and cannot recommend this business.
